Not Geography Geography Lesson 6
Supermarket Science
For this week's post, I've decided to do something a bit unusual but that I found really interesting and surprising when I read about it earlier this week - the science of supermarkets!
Pardon..?
Yes you read that right, the science of supermarkets. When we go to our local ASDA or Tesco etc, chances are that we do not even stop to think about a time before supermarkets were common, or how they are run specifically to encourage us to part with our money. The idea of world without the big stores seems really strange, especially for people who have always had them in their lifetimes, but they did not become popular until the 20th Century due to overproduction. Because of the advances made in manufacturing and agriculture, we suddenly found ourselves with too much food and rather than waste it, we needed to find ways to convince the public that they needed to buy more produce.
And so the supermarket was born....
The Remarkable Piggly Wiggly
The first model for the now familiar supermarket was proposed by a Virginia native named Clarence Saunders in 1917; he christened it the Piggly Wiggly store (hands down the best name for a store I have ever heard - 20/10). Previously when people went shopping, they gave a clerk their money and a shopping list, who would then go and collect the items and hand them over. Mr. Saunders decided he wasn't having this anymore, and introduced the future of Self-Service. He designed a store where customers collected their basket at the door, were guided through aisles of products that they picked at will, and then arrived at a till where they could pay and leave. It was faster, and most importantly, cheaper. Mind. Blown.
People are Weird Creatures
Whilst this system is now the only one that we use, and is completely normal, back in 1917 people were blown away by the Piggly Wiggly. Like we are nowadays by videos of cats playing the keyboard. Customers even had to be given instructions upon entry because they just couldn't understand how it worked, potentially fearing that they would be trapped in a labyrinth of baked beans and milk forever. Clever Mr. Saunders even dreamed of another level of self-service where people could input their shopping lists into a computer, and mechanized arms and conveyor belts would deliver it to them without needing human assistance at all. At the time people thought the guy was an absolute loon for coming up with these ideas, but 100 years on his vision seems totally normal.
666: The Number of the Peas
Things have come a long way since the first Piggly Wiggly, with Walmart now being the world's largest corporation with profits equal to 2% of the USA's entire GDP. Bonus fact - they also own the second most powerful computer in the world, behind the Pentagon. We are now all very familiar with the layout and process of supermarket shopping, including the use of barcodes on our products - which at first featured '6-manufacture code-6-product code-6'. If you are of a 'tin foil hat' predisposition, Google 'the 666 barcode conspiracy theory', and enjoy.
The science of the supermarket is now a very real thing, and there is even a special name for studying supermarkets - Atmospherics. Social scientists and psychologists now dedicate their entire careers to studying how every tiny thing in the store is carefully designed to encourage maximum spending. This includes music, colour and material of displays, how the aisles and products are positioned, having last-minute buys at the till, baking bread in store to make customers hungry, and even putting the essential items like bread and milk at the back of the store so the customer has to walk past all the other products to get there. Turns out that a lot goes into a shopping trip that we don't know about, including bizarre theories such as the 'butt brush theory' where designers widen aisles because research suggests that when customers are forced to brush past one another more than once, they hasten their trip and spend less money (!).
Where Next?
Whilst coming up with even more bonkers theories and constantly perfecting their marketing techniques, supermarkets are also getting ready to implement Electronic Product Codes (EPCs), which are the real stuff of George Orwell's nightmares. EPCs will eventually be on all products and contain data on exactly what the product is, where it was manufactured/grown, when it expires, and most terrifyingly - where it is at any point. It will be possible to track down goods which have been stolen, and also use the location data to work out when you picked up the product, if you put it into your basket, if you took it out and swapped it for something else, how long you kept it in the cupboard before you used it and discarded the packaging.... That's some freaky stuff.
Considering how far we have come since the Piggly Wiggly, the science of the supermarket is actually really strange when you think about, and it only seems to be getting stranger. On the plus side, the only major downside to ASDA knowing that you buy 30 Pot Noodles a week, is their targeted marketing sending you Pot Noodle related offers for the rest of your life. And happy 100th Anniversary of the Piggly Wiggly!







